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Asanda M
1 reviews | Active since Oct 2020
21 Oct 2022, 16:20
Beyond shocking service from Momentum
I wrote a review a week ago on this platform to report Momentum for shocking service on a claim. Immediately after that my claim got logged I got a claim number from Lucinda Daniels - the claims consultant - and again it’s been almost a week with no feedback. Last she contacted me was Tuesday 18th Oct. Again I’m shocked my such poor service from Momentum - and this is just a non motor household claim. I shudder to think what a claim for a building, car etc is like or how long it takes. I hope anyone reading this and thinks to move to Momentum thinks twice!
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Replies (2)
Momentum Insure's replyOfficial
21 Oct 2022, 17:03Good afternoon Asanda.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda
Momentum Insure's reply21 Oct 2022, 17:03
Official
Good afternoon Asanda.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns. Kind regards Brenda
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Asanda M's updateReviewer Update
28 Oct 2022, 10:42I still in exactly the same position I was in when I wrote the first review regarding Momentum. Nothing has been done!
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Asanda M's update28 Oct 2022, 10:42
Reviewer Update
I still in exactly the same position I was in when I wrote the first review regarding Momentum. Nothing has been done!