Being pushed from pillar to post.

<p>Nobody wants to help me resolve my claim, it's just delays delays delays. Monday I tried to claim, they said they need to re-debit my account and that it would happen "today". Tuesday the debit does, I call to follow up and was told to wait 3 days to ensure that my debit order was successful, 3 days later I call again, I'm told by client services everything is A-OK, but claims department says I need to send proof. </p> <p>I send a transaction detail report from internet banking.</p> <p>I call again</p> <p>They say no, I need a statement. So get one from my bank - stamped - as requested.</p> <p>I call again</p> <p>They say it's not good enough, I need to wait till Monday.</p> <p>Why can't I just pay you with an EFT like any other normal company?</p> <p>Why does it take you a whole week to see if you have the money that you took from my bank?</p> <p>Why do I need to pay money for a specially stamped document from my bank that you asked for, that you don't even use, just telling me I need to wait longer.</p> <p>I am so frustrated.</p> <p>Most of my emails go unanswered.</p> <p>I've had to call in countless times just to hear excuses.</p> <p>I've comp**** with every request you've made and just get more excuses.</p> <p>Why does one department day everything's OK and another say that it's not?</p> <p>Please listen to the call recordings</p> <p>Please see the emails and attachemnts I've sent.</p> <p>Please can you resolve this and just continue with the claim process.</p> <p>PLEASE PLEASE PLEASE can you make alternative payment methods available that are quicker and easier than waiting for a whole week for a debit order to be confirmed. - Just let us pay by credit card or EFT like any other normal business. PLEASE.</p> <p> </p>