Been promised to be called back until today since two weeks ago.

The insurance increased my premium without contacting me or sending through an sms. When I called to ask why I was not told exactly why I wasn't contacted. And the consultant promised to reduce the premium and that he was going to speak to a manager but never got back to me. On the same day later I called again and inquired why I wasn't called and I was told by the second consultant (PASEKA MOLETE) that the first consultant has left to deal with personal issues and that he was just lying to me about talking to the manager and that he was just pushing time with me, my premium will not be reduced. The consultant continued to convince me to stay with this insurance but busy painting other insurances bad and not focusing on the main problem, which was my irritation, nor was he willing to calm me down as he kept on saying I am sorry but there is nothing I can do at the moment.

I am until today waiting on the first consultant to contact me as the second consultant upset me so much and dismissed him.

What a bad service from the insurance that I thought was at least the best so far.