Be Wary of Momentum Insurance (It"s a ****)

On the 15th i got stuck in the floods not far from my place about 3km's away to be precise.I got hold of momentum to get a tow truck to take me home. They refused, saying they not allowed to tow me home, rather their workshop. I got worried as i knew it was just a minor damage. They told me they will an assessor to assess the damage. A week later i was told it was uneconomically to repair. To my despair i knew they were up to something. An insurance is fast becoming a ****, as they are quick to write off people's cars knowing that they will sell it for better price. I was assigned to the lady by the name of Basetsana Khalo who called me on the 27th around 11 o'clock stating that all will be well i just need to give her my motor finance company name of which i did. She promised to revert back to me within the next 2 days (Wednesday to be exact) I'm yet to from her or anyone from momentum ever since. I'm very disappointed at Momentum as it's a global brand and they are tarnishing the name of Mr Hilgard Meyer, by the way if i don't here from you guys by close of business tomorrow (13/03/2023) I'm going to escalate this matter further. I would like to hear from Mr Meyer himself if is this what momentum stand for, very bad reputation. I went as contacting momentum on numerous occasions the past 2 weeks with no joy, they say can't get hold of Basetsana and they don't know the status of my claim. It's 14 days later since i last heard from momentum. Very disgusting to say the least. Please give us back the vehicle if you unable to settle or assist. Looking forward to hear from you. *** or ***