Bad treatment by a fellow lady

<p>I put in a claim for loss of a laptop, it was allocated to Sabie Rankoe who treated me so bad. She started by asking for receipt as proof of purchase and when I informed her that I had copies she called me and I explained why I didn't have receipt as I bought the laptop in 2 ********** . I informed her that I have the box and she asked for photos. I comp**** and at some stage she asked that when they refund must the money be refunded in the bank account where they collect debit orders I agreed. All of a sudden I received an email from Sabie and she copied some Brad guy from Leviathan Information Technology. Meanwhile Sabie had not even spoken to me to ask if I choose a laptop or refund so I can go purchase on my own. Brad even phoned me to inform me about delivery yet no one discussed with me about refund or delivery. Brad even had the decency to tell me how Alexander Forbes doesn't refund but replaces equipments . Sabie treated me like she was paying my installment as even after I was refunded she continued to instruct me to talk to Brad about delivery and even copying Brad I want to know how that benefit Sabie and not me the payer and the insured. My claim was finally settled and I am so not happy with Sabie at all. May she never deal with claims unless she owes for a training because I almost cancelled because of her behavior.</p>