Bad telephone service

<p>I just received shocking service from one of the agents. He was not listening to me over the phone. I had to keep repeating myself to him. Eventually, I got irritated and asked him to pay attention. Then while I was re-explaining myself to him, he kept talking over me and ended up putting the phone down on me.</p> <p>He definitely does not belong working on the phone and is a terrible representative of a prestigious company like Alexander Forbes. Unfortunately, he did not give me his name, but I am sure you can track him down as he made changes to my insurance account. The time of the call was a few minutes ago:<br />Wednesday, 1 March 2017 at 12h03</p> <p>It would be great if this can be dealt with and he be taught some telephone etiquette like listening to clients instead of trying top speak over them. I would appreciate some feedback on this.</p> <p> </p>