BAD SERVICE TURNING INTO WORST SERVICE EVER

I have never experience bad service like this before. On 22 February I already complaint about my main claim being delayed. Well after that finally got sorted out and my claim being authorized I am now struggling with actually getting assistance with a panel beater who can repair my vehicle.

First of all NO ONE at Momentum asked me where I would like my vehicle to be repaired...no they just refer me to a Bens Panelbeaters that is 22km out of my way. I then requested to change the SP to a one closer to home & work...which yet again took more than a week to do, but finally they referred me to HJ Bosch & Sons. Momentum advised me that the SP will phone to make booking... they didn't... I phoned them to get a booking date which was only in middle April. This is unacceptable! My accident happened beginning of Feb and now I need to wait for another month before my vehicle can be repaired.

I then went back to the claims Advisor and asked to get me another SP who can help me sooner...and guess what??? They referred me once again to Bens Panel beaters!! This clearly shows that they didn't listened to me in the first place.

When I complaint about this now suddenly I need to take a disclaimer to find my own SP who can help me sooner... I do not mind this because now I know things will get sorted out. The thing I am upset about is that, when I question the fact about what if there is unseen damages that is accident related and which was not quoted for - they simply say they are not going to pay that. BY LAW THEY NEED TO PLACE ME IN THE SAME POSITION I WAS PRIOR TO THE INCIDENT AND BY REFUSING OT PAY UNSEEN DAMAGES THEY ARE PREJUDICING ME.

Before signing that disclaimer I want a guarantee that they will pay for unseen damages that can be proven.