1 reviews | Active since Apr 2010
Bad service, poor company!!!!!
I took out a policy with momentum 4 months ago. i paid the first 2 months. I then i had a problem with my bank account and premiums never go out for 2 months which is fine i knew i wasnt covered, now that its sorted, i called in and told them please debit me, i have enough funds, they say my policy is cancelled, they tried debiting 4 times and that is momentum policy for cancellation, which i was never told about!!!! if i did know, i would of made arrangements to pay, but to add to this i called in so many times asking for banking details to make payments, <br> they say momentum doesnt do that. Spoke to Ben from retention yesterday to help reinstate policy, he said he will call back but no help or cover so far.<br> <br> Must i fight with a company to debit me and get my policy on track!!!!!! pathetic!!!!
Thank you for bringing your concerns to our attention. We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention. We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
