BAD SERVICE / NO CORRESPONDENCE AND BAD ATTITUDE

I just want to express my disappointment in the service I got from AFI, i am claiming third party as their insured hit my vehicle from the back. I received and signed documents on the 15 December so that they can release my payout. After emailing the release to Lindsay I asked is all in order? so that i can correct anything outstanding and she rep**** saying all is in order. Now on the 11 January I decided to find out the payment date since they said the waiting period is 30 days, only to find out my release was not sent for authorization because I DID NOT ASK A WITNESS TO SIGN. no one even bothered to just send me a small email to just please sign witness or even a call and mind that when I submitted the release Lindsay said all is is order!! now i had to sign all over again and she promised that payment will be made this same week. When i call again she tells me no speak to Wanda she is in charge of this claim. So I call Wanda and now she tells me to wait 30 days again, so i try to explain the whole situation again to her and she was so rude, interrupted while explaining and told me she will speak to the manager and ask her to authorize, my car is not working and schools are open