Bad service - MT***9

To whom it may concern.

I am reaching out on hello Peter due to the bad service received from the consultant Tandi telephonically.

I called in regarding a failed debit order on my account, my account details have changed and I did not transfer the funds in time. Further to this no one contacted me telephonically from Momentum to inform of this, an email was sent to which I only looked at now. I called the branch to advise them to take payment immediately or alternatively make a note on the system regarding me calling in and advising they can deduct to which the consultant told me was not possible, I need to wait two days and then call back. I do not have the time firstly to have to keep contacting you guys who take forever to answer the telephonic lines. Customer service is pathetic. If I have to call another insurance company they would give me cover immediately and here a company I’m currently insured with cannot add notes to my policy or even contact me back in two days. It all becomes my responsibility to have to contact them. When I am physically on the line and no one can help me. The consultant couldn’t assist, she put me on hold to seek help and came back saying she was not able to get a manager on the line. Very