LC
Lorin C
1 reviews | Active since Mar 2015
09 Mar 2015, 11:33
Bad service & lack of feedback
I logged a claim via the call centre on the 23-Feb-2015 for accidental damage to my flat screen TV.<br> A inspection was done at my premises on the 25-Feb-2015. No feedback was received by the 27-Feb-2015.<br> I then had to call the call centre only to be told a follow up will be sent to the company who came out to inspect the unit. Today is the 09-Mar-2015 and I still don't know what is going on with this claim.<br> <br> The claim number is CP012890<br> <br> Let see if I now receive a call back on the status.<br> <br> Really disappointed with the poor service from Momentum of all companies!!!
Helpful (0)
Replies (1)0
Replies (1)
Momentum Insure's replyOfficial
09 Mar 2015, 13:25Hello L.C.C,
Thank you for bringing your concerns to our attention.
We take pride in ensuring our customer's satisfaction and unfortunately, we did not meet your expectations.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
We take pride in ensuring our customer's satisfaction and unfortunately, we did not meet your expectations.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team
Momentum Insure's reply09 Mar 2015, 13:25
Official
Hello L.C.C,
Thank you for bringing your concerns to our attention.
We take pride in ensuring our customer's satisfaction and unfortunately, we did not meet your expectations.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
We take pride in ensuring our customer's satisfaction and unfortunately, we did not meet your expectations.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you shortly.
Kind Regards
Qhakazile
Customer Relations Team