CN
Christopher N

1 reviews | Active since Jan 2017

06 Jan 2017, 11:35

Bad Service from Momentum short term insurance!

<p>I had an Accident on the 28th November 2016, I immediately called my Insurance Company ( Momentum) for assistance. The afterhours services arranged for my vehicle to be towed to a place of safety and leaving me on the side of the road without any further help. </p> <p> </p> <p>I was very shaken, but still managed to contact my family for assistance as I was just left on the side of the road and with no follow up calls from Momentum. Alvin/Thokozile to the rescue.</p> <p>To make matters worse they rejected my claim on the basis that the back ( rear ) tyres were not in good condition</p> <p>I do not drive a 4 x 4 vehicle, when I break the vehicle breaks with the two front tyres which were in perfect condition. There was no way that any vehicle could have stopped in such condition, the rain was pouring down and the car could not stop and I tried swerving to avoid hitting other vehicles.</p> <p> </p> <p>It is interesting how insurance companies like momentum are eager to take your money but never want to payout. Insurance really is a money making business.</p> <p>You can never miss a premium but when it’s time for them to pay up any excuse under the sun not to pay.</p>

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Replies (6)
Momentum Insure
Momentum Insure's reply06 Jan 2017, 12:23
Official

Good day Christopher

We acknowledge receipt of your complaint and confirm that someone from the claims department will call you to further explain these aspects that you have mentioned again.

Kind Regards

Customer Relations Department

Momentum Insure
Momentum Insure's reply06 Jan 2017, 15:19
Official

Good day Christopher

We have tried contacted you on *** to no avail. The Investigations manager has also left a message for you. We will keep trying.

Kind Regards

Customer Relations Department

CN
Christopher N's update06 Jan 2017, 15:29
Reviewer Update

Good day,

I am waiting by my phone as i type this.

Kind regards

CN
Christopher N's update06 Jan 2017, 15:37
Reviewer Update

Good day,

I returned Mr Ben Badenhorst call to no to avail, Guess i will keep waiting.

Kind regards

CN
Christopher N's update09 Jan 2017, 14:31
Reviewer Update

Still no feedback from Momentum i am not sure if i have to log another complaint before i can get feedback from them, i have followed there process still nothing.

CN
Christopher N's update16 Jan 2017, 05:23
Reviewer Update

Still waiting for momentum as we move into the third month now.