Bad Service from Momentum insure

My name is Nontsikelelo Miya I had a very traumatic first experience with Momentum. I was initially an Elexandra Forbes client I don't know what happened with Elendra Forbes I just saw a debit order I did not authorise when trying to find out what was happening I was told I'm now covered by Momentum. Two years down the line to be exact on the 5 of July 2024 I had an accident and my car was towed to Centurion and was told claim was approved on the 10 July 2024 and later on was told it was send to Sandton and again told it was now I Midrand that was the last I heard from them I was now the one calling and the answer was always the same waiting for a certain part and mind you I'm driving a NISSAN. This went on for 2full months and two weeks. I only got back my car on the 11 September 2024 after loosing a lot of money on ubbers and when my car was three quarters full oof fuel but I got it back empty es in empty. BAD BAD SERVICE MOMENTUM