Bad Service from Momentum Insurance

I have contacted the insurance regarding a leakage in the geyser and plumber was assigned to come and check the problem.

The leakage was fixed where we paid R450, the guys that came they noticed that the geyser is not installed properly anytime it can fall and there will be a lot of damage.

I contacted the Momentum again another assessor was send to my house again they picked up the same thing that overflow pipes and geyser support must be done.

Momementum came back to me saying I must call the people who install the geyser, while explaining that we bought the house two years back and we didn't know of this problem until it was discovered by the plumbers who came to the house.

They don't want to assist me, I'm being told to contact person who installed the geyser where are we going to get hold of those people, we feel that they are giving us the run around, the ceiling at the bathroom is messed up because of the leakage.

Policy number: MT***2.