Bad service from momentum assist and there service providers

I am extremely disappointed in the service I and my wife received today from momentum assist and its service providers. My wife needed assistance to jump start one of our vehicles she called momentum assist at 14.40 PM today to get a service provider to assist her with starting the vehicle as the battery had some how gotten flat. They had advised her that they had assigned a service provider named brother roadside assist and they will be there in 45mins and that they will contact her .at 15:46 she received an sms from momentum asking if the service provider had arrived she rep**** that they did not. At 16:10 she had called momentum again to explain that no one had came to assist her and no contact was made they advised they will call the service provider after waiting for more then an hour she had to approached a stranger asking him for assistance because momentum consultant did not know where was the sevice provider .after getting the car started momentum then calls her to inform her that they were on they way she then received an SMS from brother roadside assist at 16:18 to say that he is on his way. The service that has been received is ridiculous. My wife a female alone had to ask a total stranger for assistance what if that man had to hurt her or while waiting in the parking in menlyn she gotten hurt. I took a policy with momentum for the benefits and service now I am highly upset and thinking of going back to my old insurer Outsurance as I have never received such poor service from them. Momentum needs to contract proper companies that takes pride in the service they rendered.