Bad service from MOMENTUM

You know it is a sad day when you cannot trust your insurance. Let me tell you how dissappointed I am with Momentum Insurance. The best insurance right?? Wrong!!

So, we left our previous insurance because it got a bit pricey. Good move, yeah!! We are saving more than a thousand rand per month. And everything is insured. We had to take some of our stuff off from the previous one just to be able to afford to insure the basic stuff. So this cheaper option came just at the right time. So our freezer packs up. I get someone to check and it only needs gas. He regasses it and it works fine for a week. Then stops working again after a week. I then decide to contact Momentum. Thats what they are there for, right!! Wrong again!! Apparently., we have been running our freezer to long without gas. Really?? I did not know a freezer can run without gas. Yeah!!! On the same day I make a claim for our gas geyser. It just stopped working. The igniter doesn't ignite and therefore the water Cannot be heated. So the geyser guy comes and that is what he says. A week later I phoned Momentum for the result. The consultant says she will get Daphney to phone me back. That was the 17th. It is the 25th today. Again I phone. They will call me back. Which they eventually do. Sorry, but the plumber says we did not do maintenance on the geyser. Maintenance on a gas geyser??? I phone the plumber. He was never contacted or send an email for the report. So who did they speak to??

Just now I got a call from Lebo. They have appointed a supplier to come and asses our geyser. Because we are allowed to have a 2nd opinion. Great!! After you told me that the plumber says we did not do maintenance!!!! And now it is suddenly a miscommunication problem. O my!! There was never a report. Now you appoint someone just to cover your own asses. When I spoke to Daphney, you did not have suppliers. I was told to get my own. Suddenly you can appoint someone? I cannot wait to see how this one turns out. Just a bit of advise. If you have to choose a new insurance, look else where, because MOMENTUM is not the right one.