Bad service from Calvin Bapela

I logged a claim on Friday 26 Januray 2024 after my vehicle was ****** on the evening of the 25th of January 2024. At first the consultant, Calvin (Phashe Calvin Bapela) was very helpful - I even wrote a review on how helpful he was. That quickly changed. It is now almost a week later, and still our claim is not resolved. We delivered the keys of the vehicle on Tuesday morning and only to find out by another agent, that there is a letter / form to be signed before the claim can be finalized. I called Momentum yesterday twice to speak to Calvin and left messages, he still did not call back. Having to go throught trauma like loosing your vehicle, one would hope that your insurance company would come to the party to assist.