BAD SERVICE FROM ALEXANDER FORBES

I cannot begin to describe the appalling service that I received from Alexander Forbes. I put in a plumbing claim early February. An SP was dispatched for an assessment. To my surprise Alexander Forbes repudiates my claim immediately through the plumber while he was on site at my house. What the nerve from Alexander Forbes! I immediately send them a written complain dated the 14th Jan. Guess what, a so called team Leader, Stacey PROST responds to my complaint after a week dated the 22nd Jan! What is the turnaround time from AF people!!! A year?? She then dispatches another SP. I waited another week again for feedback following the 2nd assessment, until I sent a rude e mail to this USELESS Stacey PROST, for call back feedback demand by close of business dated the 10th Feb. Guess what, she does not respond to apologise but sends one of her call centre agents to call me, and repudiate the claim. This useless team leader does not deserve to work for any company. She is useless and unprofessional. Imagine how her team responds with such a useless team leader. Wake up PROST! you are destroying a strong brand. I cancelled AF Insurance because of your unprofessional service !