Bad service

I’m very disappointed on the service provided by Momentum. Iv lost faith in them is now 2 months dealing with my claim always given false hope that my claim will be settled and my claim is till not settled.

On the 13 March 2022 they send me a remittance letter that they settled my claim with my car financial provider which is Absa.

A week later I decided to make a follow up with Absa about my car settlement they told me my car was not settled. I was very disappointed and upset that was misinformed and found Momentum very unprofessional because no one called me and told me anything until I called them again and they told me Absa rejected their payment because of the first settlement letter was expired.

They asked Absa for a new settlement letter on the 30 March 2022. but is now the 4th April 2022 they haven’t paid or settled my claim yet.

Everyday when I call them they tell me the lady who’s a manager and need to do the authorization for payment by the name of Funeka Ngweu Is in a meeting.

They will call me back and they never get back to me.