Bad Service

Reported a Gate Motor on the 21st of Nov already, received the Claim number but NO feedback - phoned the 0860 number every day since as this is a security risk and was told on the 21st as well and that the claim should not take longer than 2 days to be assessed and have an outcome. 11th day today and when I called this morning, was told "someone" in the claims dept will call back and NO communication from Momentum!