Bad service / Claims department

I’m very disappointed with the horrible service I have received from my so called trusted insurer.

I’m with Momentum for over 2 years and the first time I had to claim what a huge disappointment. The first call I really thought I would get help quickly. I accidentally broke my phone and after my phone was collected I have heard nothing from the insurer.

It has be 2 and half weeks and no update up to now. I have made several attempts to get hold of the claims department and every time I’m told that someone will call me back and up to now nothing.

I mean we have to resort to this type of platform to get solutions as the normal channels are not working. What happened to customer service?

I have ran out of patience and this has left a bad taste on my mouth. This is the kind of service that makes clients leave to find companies that really care for their clients.