Bad service

On the 21st April 2022 I submitted a claim due to my cellphone being misplaced. On Monday the 25th April 2022 I called momentum to find out about the status of my claim as I hadn’t yet received any communication , I was told my claim had not yet been registered and that momentum has a backlog when it comes to claims due to incidents that took place in KZN. I then waited for a week but I still didn’t receive any communication. On the 3rd of May 2022 I called Momentum to find out about my claim but it was still not processed and I was told Hellen Mckay would call me but till this day (5/05/2022)I haven’t received her call. I am really disappointed with the service from momentum , it’s now two full weeks without a cellphone.