Bad service

I did a claim early June I hit a pot hole where my front right snd back rim was damaged sbd under the caf as well and the windscreen the assessor assessed the car but did not record the back rim its so obvious that the right side back snd front rim hit damaged when j called momentum dey said dey will do sn additional claim . I got a call from momentum telling me that theadditional claims have been authorized . He also apologized on behalf of momentum abd the assessor. To date it has not been authorized I am s 62 year old pensioner and have to use my air time I spoke to a lady called Pearl dhe was rude to me. I'm frustrated the service is so bad.