Bad service by the non-existant Claims Dept

I dont know why Momentum took over Alexander Forbes because we are really battling with the service. To log a simple claim becomes a mamoth task for them. 2 of their consultants namely Gugu Mothibe, Boitumelo Moalusi have all written to claims dept to assist me with registering my claim, till today no one has bothered to assist me. Not even once I've failed to pay the required premium but this is the type of service I;m subjected to. Momentum please wake up and service your clients as required. I'm so dissapointed in the type of service im getting from you!!!!!