Bad service by Momentum Insure

So, as a client of Momentum Insure in good standing for more than five years, I requested the road assistance on the 12 February 2024 to which a towing truck was sent. After my vehicle was loaded onto the truck and the truck having move for a short distance my car detached from the sling (which was not properly fastened) and the bumper of my car was damaged. I immediately called the insurance to report the incident (Ref CP833615MS) and the investigate was conducted to which they found that the driver of the towing company (SL Towing assistance) was at fault.

Momentum Insure to whom I'm contracted instructed me to deal with the towing contractor to get my car repaired. I obliged and when my vehicle was back from the mechanical repairs I contacted the towing company which was on the 1st of Mar 2024 to arranged for the repairs of the damaged bumper. Initially the towing company promised take my vehicle to their panel-beater. I called to find out when will they repair my car and I was promised the owner's wife that they will contact me to arrange for the collection of the vehicle.

After long wait on the 7 Apr 2024, I went to get a quotation for the repairs, sent it to the towing company who claimed the price was too much. I then sent the quotation to Momentum Insure on 8 Apr 2024 and claimed for the payment thereof. Momentum official sent emails to the towing contract who since promised to source the quotation probably with a cheaper price even today no word from Momentum Insure Officials and my car is still not yet repaired.

I'm really not happy on how Momentum Insure is handling this matter and they show no interest in wanting to get this matter resolved to my satisfaction. I would never refer people to Momentum Insure especially because of how this matter is being handle. Very unhappy!