bad service

I have never experience such bad service before from Momentum The last consultant I spoke with was so rude and so unprofessional, I'm calling customer service to look at what their external emergency service are saying about my cover, instead of hearing me out the consultant just wanted to create argument claiming I do not want to listen while she is the one refusing to listening to the answer I'm giving her I then asked to speak to the supervisor. You would think the supervisor will call me back because I ran out of airtime while waiting for her no. to this time i have had no call back. My query is simple and its based on what the document is saying about what I'm covered for, I request a plumber for blocked drain which they have assisted before, now they are telling me I'm not covered for home content which I'm were of on the document though it clearly state I'm covered for * Momentum Assist at R0.00 Included / Plumbers* • Burst water connections and pipes • Municipal connections inside the property.• Blocked drains, toilets, baths, taps and sinks.• Geyser overflow, causing loss of hot water and pressure-release problems. Call-out + 1 hour labour, mind you I have requested this service before and I have been assisted but now I'm being told I can't get that service.