Bad service @ Momentum Insure

I was involved in an accident on 31/02/2022 and logged a claim with Momentum. To this day, the damaged vehicle is still in my possession and hasn't been attended to or attempted to be fixed. I was assigned consultant by the name Bronwin Bessit from Momentum to assist with the claim. I was told on 02/02/2022 that a tow truck would come collect the vehicle from my place to a repairer in Ophirton, Booysens in JHB. At the time of writing this report, 11am 03/02/2022, the car has still not been collected or even worked on. The repairs are not major as they need to replace a right side fender, front bumper, two front shocks and assess any damages on the wheel bearings as they might have been affected during the impact. I am incurring additional costs on Uber rides to work and it looks like this vehicle will take forever to fix. This is my first claim with the insurer in over 5 years i've been with Momentum. Time is money and time delayed to collect the vehicle to the repairer, is time which could have been invested in repairing the vehicle. Had the vehicle been collected the yesterday, the repairs would have been halfway done by now and possibly i could have collected the vehicle on 04/02/2022. Please assist. The claim number is CP337201.