Bad Service and lack urgency.

It is with great sadness and disappointment that I have to write this complaint about the treatment and service I have received from MOMENTUM. In January I was involved in an accident, which caused my side airbags to activate, and the accident was not my fault. My car was taken an Audi approved panel beater (Renew it) as per MOMENTUM advise. Ntakadzeni Netshisaula from Momentum requested me to supply her with the accident details, which I did on the very same day and a loan car was given to me on the same day which I could only use for 30 day, on the 26/02/16 I had to return the car. When I called the insurance company to advise them that I have not received my car from Renew It, I was told that there was nothing they could do for me anymore, that i must deal with the panelbeater directly as if they did not recommend the panelbeater in the first place.I am not impressed with the service and I feel as a woman I am being taken advantage off. I must now use public transport which is a huge inconvenience for me getting to and from work and also travelling. Momentum is arrogant and their after sale service is appalling towards me as a female client. ladies please be careful.... <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>