BAD SERVICE AFTER BAD SERVICE

My name it's Godfrey , i am starting to think that Momentum it is not taking me serious as a client to them ....i have reported to Hello peter day before yesterday and the lady by the name of Bervely contacted me from *** replying back to my unhappy Bad service i got from them and appologised with Bad service from their side ,but i begin to start thinking even more that they are not taking my claim serious instead i get questioned instead of resolving my issue

Bervely promised to call me back after an hour or the next day , but even today i have not received any call from momentum nor even update , all i get is that they are waiting for their assesor with feedback , why did momentum ask me to get damage report and they will also appoint an assecor ,

I am really frustrated by Momentum it's not even funny anymore .

I believe this complaint should reach CEO of Momentum ,

I am really disappointed with the service , and questioning each time when someone calls me from Momentum ???????