Bad service

I had a very bad experience with Momentum, after years of paying for a home contents insurance and had never claimed...I had an incident where my TV got hit by lightning so I filed in a claim hoping that they will assist me. They then organized a company called Appliance Care that came to fetch my TV to check the damage. 2 days later I was called by the same company claiming that my TV was never struck by lightning and that it was a fault that I would have to get fixed myself. To cut a long story short, my claim was rejected and I was told to take the TV to some company next to Alex to get it fixed. I'm still upset as i type this review as this was my first claim with Momentum after years of being with them. The only response I could get from them was that I must file a dispute and appoint another qualified electrician to check the TV so that I can send them proof that my TV was indeed struck by lightning. Now as a single mother of 2 kids I really didn't have time to go through all that process and also spend money on a mere TV claim. I then called my broker and asked him to cancel the insurance and look for another insurer for me as I am really disappointed at how they handled my claim. I did not get a call from Momentum and instead I was called by their service provider whom I have no relationship with and also to be told to drive to some company next to Alex to get my TV fixed( knowing how dangerous that part of town can be especially as a woman). And all I could get from the lady that processed my claim was that she received the report from their service provider at night and that she couldn't call me because she was still waiting for 10am as their systems does not allow them to make outgoing calls before 10am( so I guess that made it okay to have a third party that I had no relationship with call me). So basically after years of Momentum debiting my account for premiums they failed to assist me with such a small claim that I know for sure was caused by lightning as my TV stopped working immediately after the lightning struck and the earth leakage switch went off causing a power outage in my house. So, I am working on replacing my TV as I had it checked by another electrician and it turns out that it would cost a lot to fix it, so its better to buy a new one ( which is probably what Momentum was running away from). I am honestly still upset and will never recommend Momentum to anyone.