Bad service

A week or two ago geyser pipe bursted and there was slight damage on the ceiling at home. I then immediately called the emergency line from momentum and I was assisted. Service provider immediately rushed to our house and they noted the burst pipe. Owner then forwarded me a qoute for the damages. I was later informed by a consultant from momentum that I needed to claim from the building insurance as this was not an emergency repair. I was very surprised by this as at the time water continued to gush from the geyser. A few hours later I then called the claims department for the house and they selected another service provider. To my surprise I only paid R700 for this service provider as they managed to close the damaged pipe at least. When I questioned them about other damages caused by this pipe, the lady said ‘sorry we are not able to assist you further’. What is strange from both telephone calls/claims that I made was that no consultant bothered to check up on whether everything was sorted out or not. Paying R6200 per month and getting this kind of service in return is a slap on one’s face. My bathroom at home is still damaged from the burst pipe and all I paid was R700. Grateful that the pipe stopped leaking and very hurt that I received a pathetic service like this. I’m now sitting with a quote from the service provider of R10K 😢🥲🙆🏿♀️🙆🏿♀️