Bad Service

I have good experience with momentum in the past .My pending claim however is a nightmare no service at all .Been sending email to Lethukuthula Duze every day but no response. I arrange that they pay the money in my account.The claim show its been authorized for a week already.I keep calling with my own airtime to follow up no one can help me. My question is did i made the good decision to move from my old insurance.