Bad Service

I don’t know where to begin with Momentum , in April I got into a pothole at night and had a double puncture. Called Momentum for Assistance and I got a very rude lady who even hung up on me without assisting. Called in again and got help from a young guy called Kamo. Got towed home. Monday morning I called for assistance with the tyres and was told an assessor will be sent, waited 2 weeks (I kept calling and emailing) until I decided to find a dealer to help out.

Fixed the wheels and tyres, only to find there was more damage. My car got towed to my nearest workshop for observation, and after I got quoted. I sent through the quotation to Momentum and only got a response days later. My car was fixed and I paid the excess and the dealership forwarded the account to Momentum. They got no response from them. I had to settle the whole amount to release my car as the dealership was charging R350 a day for storage. Now a Month later I still have not received my refund, let alone a phone call, sms or email from Momentum.

I keep emailing Johannah Moselane (Malepe) but there’s no response.