LN
Lorette N
1 reviews | Active since Dec 2018
27 Nov 2019, 12:32
Bad service
I currently have a vehicle claim and I was informed that Momentums service provider is still awaiting replacement parts albeit the motor vehicle dealer confirmed that parts available from them directly. Now my 30 day vehicle car hire is up and Momentum is insisting I return the rental car whilst replacement parts are still to be received.
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
27 Nov 2019, 12:38Hi Lorette,
Thank you for bringing your concerns to our attention. We always strive to provide our clients with excellence service. Please allow us an opportunity to look into this matter, we will be in contact with you soon.
Kind Regards
Yvette
Thank you for bringing your concerns to our attention. We always strive to provide our clients with excellence service. Please allow us an opportunity to look into this matter, we will be in contact with you soon.
Kind Regards
Yvette
Momentum Insure's reply27 Nov 2019, 12:38
Official
Hi Lorette,
Thank you for bringing your concerns to our attention. We always strive to provide our clients with excellence service. Please allow us an opportunity to look into this matter, we will be in contact with you soon.
Kind Regards
Yvette
Thank you for bringing your concerns to our attention. We always strive to provide our clients with excellence service. Please allow us an opportunity to look into this matter, we will be in contact with you soon.
Kind Regards
Yvette
LN
Lorette N's updateReviewer Update
28 Nov 2019, 10:04Hi Yvette
What is your turn around time, no one has contacted me as yet.
What is your turn around time, no one has contacted me as yet.
LN
Lorette N's update28 Nov 2019, 10:04
Reviewer Update
Hi Yvette
What is your turn around time, no one has contacted me as yet.
What is your turn around time, no one has contacted me as yet.
Momentum Insure's replyOfficial
28 Nov 2019, 10:25Hi Lorette,
Apologies for the delay, your matter was escalated to the Department Manager yesterday afternoon and she will be in contact with you during the course of the day.
Regards
Yvette
Apologies for the delay, your matter was escalated to the Department Manager yesterday afternoon and she will be in contact with you during the course of the day.
Regards
Yvette
Momentum Insure's reply28 Nov 2019, 10:25
Official
Hi Lorette,
Apologies for the delay, your matter was escalated to the Department Manager yesterday afternoon and she will be in contact with you during the course of the day.
Regards
Yvette
Apologies for the delay, your matter was escalated to the Department Manager yesterday afternoon and she will be in contact with you during the course of the day.
Regards
Yvette