SK
Siseko K
1 reviews | Active since Apr 2020
24 Apr 2020, 13:24
BAD SERVICE
I would like to complain about a horrible service that I have had endure with this company. One of your clients drove into my car on the 10th of February 2020. I have submitted a 3rd Party claim on the 17th February and I was advised that the process would take approximately 60 Working Days. For the past two months, the only time there was movement in my claim was if/when I complain. Liability Consultants are rude, useless and just hang up on you. That's off they are not attending some training or not in the office. Your Customer service is appauling and disgusting.
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Replies (1)Momentum Insure's replyOfficial
24 Apr 2020, 13:27Dear Siseko K,
Please accept our apologies for the level of service you have received during this third party claims process. We'll escalate the matter to the liabilities manager to assist you in resolving this issue.
Kind Regards,
AFI Customer Care Team
Please accept our apologies for the level of service you have received during this third party claims process. We'll escalate the matter to the liabilities manager to assist you in resolving this issue.
Kind Regards,
AFI Customer Care Team
Momentum Insure's reply24 Apr 2020, 13:27
Official
Dear Siseko K,
Please accept our apologies for the level of service you have received during this third party claims process. We'll escalate the matter to the liabilities manager to assist you in resolving this issue.
Kind Regards,
AFI Customer Care Team
Please accept our apologies for the level of service you have received during this third party claims process. We'll escalate the matter to the liabilities manager to assist you in resolving this issue.
Kind Regards,
AFI Customer Care Team
