bad service

Hi I recently did a claim with alexandra forbes my keys were ****** and bmw had to change the entire system however forbes refused to pay even with an excess they only told me that they will pay 2500 wen the quote was 15600 however I accepted it but it been 3 weeks and no payment no one calls me back and im told the people dealing with this is out of office but every month they in my bank account without fail <div><br></div><div><em>(Supplier name changed from Alexander Forbes Financial Services to Alexander Forbes Insurance by hellopeter.com)</em></div>