Bad service

I already complained about delays, and now I'm experiencing them once more. I have been without a car for almost a week, and it appears that this will continue for some time. Precision and Sons have informed me that the reason for the delay is my insurance provider. I'm puzzled as to why such a respectable insurer continues to be linked to this business with poor customer service. I've incurred expenses by using Uber while also paying my insurance premium.