Bad service

Why do you force your clients to have a tracking device installed in theirs cars and then recommend they use Cartrack as a service provide for this purpose? It is impossible to get hold of anyone at Cartrack and promises (by both Cartrack's receptionist and 2 of Momentum's call centre agents) for them to call me back have been empty for 2 days going despite various follow ups. Is this really the type of service provider you want to recommend and expose your clients to? If it is such a struggle to just get a quote from Cartrack, I do not even want to imagine what will happen when they have to actually recover a vehicle insured by Momentum?!