Bad service

I’m honestly disappointed my premiums were increased I called for review they reviewed my policy then a month later they debited the higher amount that initially complained about, called in and they paid back my refund, next they still debited the higher premium, called back and the advisor made it seem as if I’m crazy when I told her what my premium should be, I told her to have a look at my profile after holding for so long she came to me said the manager will refund I’m still waiting for that to happen, called in again today and I was told again the matter has been escalated this really an inconvenience to me cos already I asked for a review cos I can’t afford the premiums