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SR
Sweetness R

1 reviews | Active since Feb 2015

26 Sept 2018, 09:52

Bad Service

No happy with the service I recieved from momentum, I have been waiting to be contacted for the past few days now since my car accident two weeks ago. No one seems to know where I should take my vehicle and the lady that has my file has not contacted me. I am really disappointed because I was convinced by my kids to join momentum because they have been with Momentum for years and they were happy but the reception I received was totally different. I just need my car sorted ASAP

0
Replies (8)
Momentum Insure
Momentum Insure's reply26 Sept 2018, 10:45
Official

Thank you for bringing your concerns to our attention.

Please expect a call from one of our team managers who will assist you further.

Kind Regards

Qhakazile

Momentum Insure
Momentum Insure's reply27 Sept 2018, 12:51
Official

Thank you for giving us the opportunity to assist with this complaint.

We confirm that you have been contacted and that this matter has been resolved.

Kind Regards

Qhakazile

SR
Sweetness R's update08 Nov 2018, 15:30
Reviewer Update
I have been following up with Momentum for days now for assistance with their service provider Danmar and I still haven't received any information from Momentum. Momentum says they are still investigating but on the other hand I am driving agamaged car, Im paying my monthly instalment for nothing. This is really not fair. I want my car fixed ASAP. The customer advisor Nomthandazo has since said she will speak to Danmar and nothing has been done since them, PLEASE I WANT MY VEHICLE FIXED. I WISH THAT MY TWO KIDS HAVENT CONVINCED ME TO MOVED TO MOMEMNTUM AND I WILL TELL THEM THE EXPERIENCE I AM RECEIVING FROM MOMENTUM AND I WILL MAKE SURE THAT THEY MOVED TO ANOTHER INSURANCE. I AM REALLY FRUSTRATED BY MOMENTUM AND THEIR SERVICE PROVIDER WHO IS A **** AND A CHEAT.
SR
Sweetness R's update08 Nov 2018, 15:32
Reviewer Update
MOMENTUM IN NOT BOTHERED TO RESOLVE THIS, THEY ONLY CARE ABOUT DEBITING THE MONTHLY INSTALLMENT.
Momentum Insure
Momentum Insure's reply08 Nov 2018, 16:36
Official
We apologize for the delay on this claim. As per your telephonic communication with Nomthandazo and the service provider we are attending to this matter.
SR
Sweetness R's update13 Nov 2018, 18:07
Reviewer Update
Again disappointment from Momentum Service provider. My car was "repaired" again this morning but still not done and Momentum service provider states that they have done all they could and the is nothing more their can do. I am sitting the a damaged car for 2 months now. I was Momentum to make sure that mu car is fixed by end of next week and from another service provider. I'm so sick of dealing with Danmar Auto's incompetence and their **** manager Anthony. Momentum must just make sure that this is resolved because I will get legal advise on this.
SR
Sweetness R's update10 Dec 2018, 13:01
Reviewer Update
I am really impressed with the way Nomthandazo Mtatsi handled my case, she changed the situation from bad to excellent. Thank you Nomthandazo Mtatsi keep it up, you are definitely an asset to Momentum
Momentum Insure
Momentum Insure's reply10 Dec 2018, 13:08
Official
Thank you for providing feedback on the outcome of this complaint. We are glad to hear that Nomthandazo changed a negative experience into a positive one. 

We will make sure that she receives your acknowledgement.

Kind Regards
Qhakazile