CF
CHANTEL F
1 reviews | Active since Jul 2014
11 Aug 2020, 14:23
Bad service
I am so fraustrated with Momentum at the moment, I don't know if its because of incompentcy or people are just too lazy to read an email footprint. Beatrice Ledwaba and Siyabonga Mlungwana kept asking for the same information when I specifically emailed them that my cliam was not for Medical Aid purposes. My glasses was paid for in cash!! I have asked and asked for the claim form to be emailed and today I am still waiting> Pathetic service for a simple claim!!!!
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Replies (7)0
Replies (7)
Momentum Insure's replyOfficial
11 Aug 2020, 15:37Thank you for taking the time to inform us of your concerns. I am truly sorry for the frustration you have been experiencing and would like to assist you.
I have already sent you an e-mail to obtain additional information from you.
Kind regards
CK
I have already sent you an e-mail to obtain additional information from you.
Kind regards
CK
Momentum Insure's reply11 Aug 2020, 15:37
Official
Thank you for taking the time to inform us of your concerns. I am truly sorry for the frustration you have been experiencing and would like to assist you.
I have already sent you an e-mail to obtain additional information from you.
Kind regards
CK
I have already sent you an e-mail to obtain additional information from you.
Kind regards
CK
CF
CHANTEL F's updateReviewer Update
12 Aug 2020, 19:54Lately all you get is lip service, nothing more. I received an email from Charmaine informing me that I will be contacted and instead I get another email asking for the same information, I wish I could use profanities but have to control myself!! This is a simple claim for my glasses I cannot imagine what will happen if I have to claim for my car or household contents. CAN A COMPETENT CONSULTANT PLEASE CALL ME ....SOMEONE THAT ACTUALLY KNOW WHAT THEY DOING AND NOT MAKE EMPTY PROMISES LIKE CHARMAINE KLOPPER
CF
CHANTEL F's update12 Aug 2020, 19:54
Reviewer Update
Lately all you get is lip service, nothing more. I received an email from Charmaine informing me that I will be contacted and instead I get another email asking for the same information, I wish I could use profanities but have to control myself!! This is a simple claim for my glasses I cannot imagine what will happen if I have to claim for my car or household contents. CAN A COMPETENT CONSULTANT PLEASE CALL ME ....SOMEONE THAT ACTUALLY KNOW WHAT THEY DOING AND NOT MAKE EMPTY PROMISES LIKE CHARMAINE KLOPPER
Momentum Insure's replyOfficial
13 Aug 2020, 08:16Good morning Chantel.
We acknowledge receipt of your complaint, and our claims department has been trying to make contact with you to assist with your spectacles claim to no avail.
Kindly advise us of a suitable time to make contact with you.
Kind regards
Qhakazile
We acknowledge receipt of your complaint, and our claims department has been trying to make contact with you to assist with your spectacles claim to no avail.
Kindly advise us of a suitable time to make contact with you.
Kind regards
Qhakazile
Momentum Insure's reply13 Aug 2020, 08:16
Official
Good morning Chantel.
We acknowledge receipt of your complaint, and our claims department has been trying to make contact with you to assist with your spectacles claim to no avail.
Kindly advise us of a suitable time to make contact with you.
Kind regards
Qhakazile
We acknowledge receipt of your complaint, and our claims department has been trying to make contact with you to assist with your spectacles claim to no avail.
Kindly advise us of a suitable time to make contact with you.
Kind regards
Qhakazile
CF
CHANTEL F's updateReviewer Update
13 Aug 2020, 18:42ABSOLUTE *******....NO ONE TRIED CALLING ME... I CHECKED MY CALL RECORDS AND NOTHING. IF YOU CANNOT REACH ME ON MY CELL THEN DROP ME AN EMAIL OR LEAVE A ****** MESSAGE HOW DIFFICULT IS THAT. GET A CONSULTANT TO CALL ME AFTER 1PM TOMORROW (14/08) IF I DONT HEAR FROM YOU TOMORROW IM TAKING THIS TO THE OMBUDS AS IT SEEMS YOU DO NOT WANT TO HONOR MY CLAIM
CF
CHANTEL F's update13 Aug 2020, 18:42
Reviewer Update
ABSOLUTE *******....NO ONE TRIED CALLING ME... I CHECKED MY CALL RECORDS AND NOTHING. IF YOU CANNOT REACH ME ON MY CELL THEN DROP ME AN EMAIL OR LEAVE A ****** MESSAGE HOW DIFFICULT IS THAT. GET A CONSULTANT TO CALL ME AFTER 1PM TOMORROW (14/08) IF I DONT HEAR FROM YOU TOMORROW IM TAKING THIS TO THE OMBUDS AS IT SEEMS YOU DO NOT WANT TO HONOR MY CLAIM
Momentum Insure's replyOfficial
17 Aug 2020, 09:53Good morning Chantel.
We confirm that you have been contacted and assisted with registering a claim. Thank you for your patience while we attended to this matter.
Kind regards
Qhakazile
We confirm that you have been contacted and assisted with registering a claim. Thank you for your patience while we attended to this matter.
Kind regards
Qhakazile
Momentum Insure's reply17 Aug 2020, 09:53
Official
Good morning Chantel.
We confirm that you have been contacted and assisted with registering a claim. Thank you for your patience while we attended to this matter.
Kind regards
Qhakazile
We confirm that you have been contacted and assisted with registering a claim. Thank you for your patience while we attended to this matter.
Kind regards
Qhakazile
CF
CHANTEL F's updateReviewer Update
21 Aug 2020, 08:38After all my frustration I received a call from VICTORIA VAN ZYL ( Non-Motor Claims Adviser ) What a delight to speak and deal with her. She was extremely professional and when our calls got disconnected she always called back and followed it up with an email. I cannot express my appreciation for her dedication and commitment in helping me resolve my claim. Thank you Victoria you are truly and asset to Momentum.
CF
CHANTEL F's update21 Aug 2020, 08:38
Reviewer Update
After all my frustration I received a call from VICTORIA VAN ZYL ( Non-Motor Claims Adviser ) What a delight to speak and deal with her. She was extremely professional and when our calls got disconnected she always called back and followed it up with an email. I cannot express my appreciation for her dedication and commitment in helping me resolve my claim. Thank you Victoria you are truly and asset to Momentum.
Momentum Insure's replyOfficial
21 Aug 2020, 09:31Good morning Chantel.
Thank you for the positive feedback. We will share your acknowledgement with Victoria.
Have a wonderful day.
Kind regards
Qhakazile
Thank you for the positive feedback. We will share your acknowledgement with Victoria.
Have a wonderful day.
Kind regards
Qhakazile
Momentum Insure's reply21 Aug 2020, 09:31
Official
Good morning Chantel.
Thank you for the positive feedback. We will share your acknowledgement with Victoria.
Have a wonderful day.
Kind regards
Qhakazile
Thank you for the positive feedback. We will share your acknowledgement with Victoria.
Have a wonderful day.
Kind regards
Qhakazile