1 reviews | Active since May 2013
bad service
To those wanting to join momentum .dnt be fooled by the low premium or excess ,the service they provide clients pathetic. Theres no solution to problems ,the advisors dont return calls,the service provider they use sends back faulty goods to the client after it was suppose to be fixed,they cant even get a debit order sorted out,they promise solution yet they fail. I have cancelled with them and wnt advice anyone to join them as the service is bad. Momentum you have left me with a bitter experience and i can gaurantee that with your bad service you will lose more clients ,all i expected was good service but you couldnt provide that ,you could only apologise to me but you did not even attempt to rectify the matter.you also need to get rid of smartlab as that is where the problem started. Pathetic service. I will rather pay a higher premium and get better service elsewhere. Its obvious that you cant meet your clients expectations . . . . . . .
It is really unfortunate that you feel this way. The service you highlighted in your post is definitely not the service our clients have become accustomed to.
Please expect a call from our procurement manager first thing Monday morning.
Kind Regards,
Vickey Swanevelder
Head Claims Operations
It is really unfortunate that you feel this way. The service you highlighted in your post is definitely not the service our clients have become accustomed to.
Please expect a call from our procurement manager first thing Monday morning.
Kind Regards,
Vickey Swanevelder
Head Claims Operations
