Bad Service

My car got flooded on the 29th of October 2023 while away on holiday. Phoned Momentum on the 30th of October while I was 5 hours away from home relayed to Dineo Mayekiso about what transpired. I explained to her that the car was not starting on the 29th but then it managed to start on the 30th but then I can see there`s few things not working like the Infotainment screen, left cigarette lighter, aircon and the radio. Firstly, I received a call saying I can take in the car on the same day to a Panel beater in Boksburg where I reside but then later received another call to take the car in for assessment at Golden Star Panel beaters in Benoni the following day. When arrived on the 31st I met an Assessor from Momentum didn`t take down the name he checked the car, and I relayed the story to him as to what transpired then he said he needs to escalate and revert back. Then I got a call the following day to bring the car again then I met another assessor who I also explained what is wrong with the car he said they will check it; I need to leave it there so they can sort it out. That was 02 November 2023 then received a call on Friday 10th of November 2023 to say that the car is ready for collection at Golden Star Panel beaters only to arrive and upon checking the car the cigarette lighter,Infortainment Screen, Aircon and Radio still not working only to be told the car was only there to check for rust the insurance didn`t tell them about those things. But I have explained to 3 people. Phoned Dineo Mayekiso she was not available tried again on Monday still not available left a message still waiting even today. Today is the 27 November still don`t have my car back. Phoned Panel beaters last week 23rd November 2023 Johnny couldn`t give TOT as the car is somewhere else as it`s electronics problem they have to outsource. So, my car is somewhere don`t know as the owner not sure myself. I just hope I will still get my car back have plans to travel still but I understand why it has to take a month to be resolved.