CS
Chris S
1 reviews | Active since Oct 2020
13 Jul 2023, 09:23
Bad /Rude Attitude from Denesh Somayi
I just received a very rude and bad attitude Denesh Somayi Service Consultant from Momentum in Durban branch he was so rude and raising his voice to me and he even drop the call on my ear. He is been always been his attitude ever since ever since I consult with him. He even told me that if I am with happy with my policy I can find another insurance somewhere else. I never thought I will get such kind of treatment from him or momentum.
Always I had this thought Momentum is a good insurance company till today with the experience I received from the service consultant I am still shocked and outraged.
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Momentum Insure's replyOfficial
13 Jul 2023, 10:09Good morning Chris.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply13 Jul 2023, 10:09
Official
Good morning Chris.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda