Bad,Poor and the most frustrating vehicle insurance

<p>I had an accident on the 23 February 2017. The left side of the car was affected in the accident .Part of the bumper was broken,the mirror broke and the beam on the doors came off other than everything else was still fine, I drove my car from the seen if the accident to the police station to report the accident I then drive to the hospital as people insisted I go even though I was not injured, but because I too shocked and scared to drive back I requested they tow the vehicle.the following week I was told it's a write off and indisbelieve I called a lady by the name of Tiny Sibanyoni who tried giving me some bad attitude just because I was questioning this conclusion. I asked her via email to send me a copy of the ********'s report but she didn't respond to this,a few days later I again sent her this request and she told me it was uneconomical to repair my car and she sent me a ridiculous quite that includes items that we're not affected by the accident. I write an email to get explaining that the quotation she sent me included items that are not supposed to be there,e.g. replacing of doors in the right side that we're not affected but as usual she didn't respond to my mail,I called her and I was told she is not available but was transfered to a coloured lady to whom I explained this quotation story and she said that there was supposed to be an amended quotation which only related to the accident and exclude all other things,she then said she will draw my file and look for the quote and she will call me back but I never heard from the lady. I then write to Tiny again requesting this amended quote but she never responded again. I wrote another email expressing how her service is frustrating me because she doesn't respond to my emails nor return my cells. I called Alex forbes again and spoke a lady called Ntando I explained my story to her and she also promised to call me back as soon as she gets the details from my file but she also didn't respond. Today I called again and spoke to another who also promised to call me back and I told her that they hve all been promising to call back but none of them calls me and I'm tired of them she then said she promised to call within an hour but hey it's now 10hrs later and nothing from them..what have these people done to my car,why are they running away from giving me answered....I'm sorry to say but I regret choosing them as my insurance as they are nothing but cr___s and it's high time people know how bad they are. I will never recommend them to anyone</p>