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Sarel S
1 reviews | Active since Jan 2014
13 May 2022, 15:06
BAD - NO SERVICE
After lots of fights they eventually called me, and promised to call me the next day after they listened to the call, as I open a scratch and tent claim and not a normal claim? They also said it must be a normal claim as it is a dent, caused from impact, the dent is as big as a 10c? a asked what is a scratch and dent plan as a dent does not fall under that plan as a dent is caused from impact?. The other claim is also not completed. Please forward me a call when the policy was started and for the claims. What must I do to get service must i get the ombudsmen man involved?
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Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
13 May 2022, 15:12Good afternoon Sarel.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to follow up and we will contact you to address your concerns .
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to follow up and we will contact you to address your concerns .
Kind regards
Brenda
Momentum Insure's reply13 May 2022, 15:12
Official
Good afternoon Sarel.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to follow up and we will contact you to address your concerns .
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to follow up and we will contact you to address your concerns .
Kind regards
Brenda
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Sarel S's updateReviewer Update
13 May 2022, 15:19I had so many promises that momentum will contact me, and happen once and they said that will call me the next day that also did not happen? Must I ask OSTI involved to get this sorted, it is almost a month now?
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Sarel S's update13 May 2022, 15:19
Reviewer Update
I had so many promises that momentum will contact me, and happen once and they said that will call me the next day that also did not happen? Must I ask OSTI involved to get this sorted, it is almost a month now?
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Sarel S's updateReviewer Update
17 May 2022, 09:34I need answers on the claim on my Audi TCG933GP before end of day or I WILL open a case with OSTI! This claim is almost a month.
And the Scratch and Dent on My Kia BK89KJGP.
If you can also send me a Boucher on Scratch and dent cover from momentum as it was not sent to me and can’t find it on the internet as it was not explained to me, with ALL the call recordings.
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Sarel S's update17 May 2022, 09:34
Reviewer Update
I need answers on the claim on my Audi TCG933GP before end of day or I WILL open a case with OSTI! This claim is almost a month.
And the Scratch and Dent on My Kia BK89KJGP.
If you can also send me a Boucher on Scratch and dent cover from momentum as it was not sent to me and can’t find it on the internet as it was not explained to me, with ALL the call recordings.
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Sarel S's updateReviewer Update
17 May 2022, 16:54It is end of day and no answers???
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Sarel S's update17 May 2022, 16:54
Reviewer Update
It is end of day and no answers???