JH
Jennifer H

1 reviews | Active since Sept 2014

01 Feb 2017, 14:44

BAD MOMENTUM MOMENT

<p>I completely forgot to have my vehicle inspected before new cover started today, 1st February. I was sent a reminder at 19.00 last night 31st January! Nothing I could do until today, which meant I had to drive about 10kms without cover to the nearest Glasfit. How difficult can it be to have computer-generated reminders reach customers well in time and within working hours? All I received from Customer Care was an apology for the inconvenience. It was not 'an awesome experience' Momentum!</p>

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Replies (1)
Momentum Insure
Momentum Insure's reply01 Feb 2017, 15:30
Official

We are so sorry that we dropped the ball on our service to you.

We appreciate your feedback as this will help improve our service in all future interactions.

Please accept our sincerest apologies.

Kind Regards

Qhakazile

Customer Relations Team