Bad feedback from Momentum

On the 2nd February, I reported a theft from my home in Swellendam via the call centre. I was helped by Michelle Domingo and got a lot of help from her. She said that an assessor would be assigned.

The assessor, Leon Prozesky, came out on the 14th February and took all the details. I was told that he would follow up on the claim. On the 1st March I received an e-mail from Michelle Domingo informing that the claim had been authorised. Since then I have been trying to get feedback, but always get promised that I would be phoned the Friday. How many Fridays have passed? Many!

I have always been very satisfied with the service I have received from Momentum, but this is now really atrocious. I don't care whether or not you are going to pay for everything, just give me feedback so that I can move on and replace what I can!