Bad experience

I made a claim on the 2nd of July 2023 after my car was involved in an accident. The claim was captured on the 3rd July and got the rental car the same day. On the 6th July I got an SMS that the vehicle has been assessed.. I got another SMS on the 11th July from Proline that the repair has been authorised and that they will check for unseen damages. On the 18th July 2023 I got another SMS about additionals being logged and waiting for approval. I waited with no any feedback and when I call to follow up, I was told they say they were waiting for assessment department to approve. Then it was approved last week on the 27th I guess.

So now I have been contacted by Avis to return the car on the 02nd August. Mind you, approval was only done recently and when I ask Momentum for extension on the car rental I was told the car was rented for 30 days only. So now I am expected to sit here without transport when going to work because the company failed to approve on time. Recently received an email for annual policy renewal and to think that the policy will be increased for such service! Surely will be looking for another insurance company.