Bad customer service - No one wants to take responsibility

<p>I started with my claim on 17 May. To date my car has not been repaired. The service provider is Renew It Randburg and keep on phoning them and no feadback.</p> <p>I had to return my car rental on 18 June and no the call centre agent say I should have read my policy details as my policy only allows for a 30 day car. No one wants to take resposible. As far as I am concern I am a Alexander Forbes client and Renew It their service provider.</p> <p>The fustration comes in that no one can give me an indication how long it will still take and what must happend with my car rental.</p> <p>Any help at this stage will help.</p> <p> </p> <p> </p>